Cancellations & Refunds

Understanding our refund policies and cancellation procedures

For Members

Billing disputes and refund requests

For RWA Admins

Subscription cancellations and refunds

For Association Members

If you're a resident/member of an association using CaliPay

Important: CaliPay is a billing platform used by your association. All billing decisions, refunds, and cancellations for association fees are handled directly by your association management, not by CaliPay.

For Billing Disputes & Refunds:

Contact your association management team directly
Reach out to your society secretary or treasurer
Attend association meetings to discuss billing concerns
Review your association's bylaws for dispute resolution

What CaliPay Can Help With:

Technical issues with the payment platform
Payment processing failures or errors
Account access and login issues
Transaction receipt and record queries

Need Technical Support?

For platform-related issues, you can contact CaliPay support:

support@calipay.in +91 123 456 7890

For RWA Administrators

Subscription management and refund policies for association admins

Subscription Cancellation

Monthly Subscriptions

Cancel anytime from your admin dashboard
Access continues until the end of billing period
No cancellation fees

Annual Subscriptions

30-day money-back guarantee
Pro-rated refunds after 30 days (case-by-case)
Contact support for cancellation

Refund Policy

Eligible for Full Refund

Annual plans within 30 days of purchase
Platform unavailable for 7+ consecutive days
Critical features not working as advertised

Processing Time

5-7 business days for credit card refunds
7-10 business days for bank transfers
Email confirmation within 24 hours

30-Day Money-Back Guarantee: Try CaliPay risk-free with our annual plans. If you're not satisfied within the first 30 days, we'll provide a full refund with no questions asked.

How to Request Cancellation or Refund

Self-Service Options

• Cancel monthly plans from admin dashboard
• Download invoices and payment history
• Update billing information

Contact Support

billing@calipay.in

Include your association name and subscription details

Important Terms & Conditions

Non-Refundable Items

Setup and onboarding fees
Custom development charges
Transaction processing fees
Monthly plans (no pro-rating)

Refund Exclusions

Account suspension due to policy violations
Misuse of platform or fraudulent activity
Failure to pay outstanding dues
Requests beyond 90 days of payment

Last updated: January 2025. This policy may be updated periodically. Registered users will be notified of significant changes via email.